Ocha Matcha collects customer information to communicate with our customers about our brand, products, services and promotions. We collect information including your name, e-mail and postal address that you provide to us when you register. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Ocha Matcha recognizes that it must maintain and use customer information responsibly.
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
Should you choose to have your name and personal data removed from our database all together, you can do so by sending an email to email@example.com or by writing to us at:
Ocha Matcha, 838 Kenton Lane, Harrow, London HA3 6AG
Ocha Matcha utilises the latest Secure Server Software (SSL) to ensure that all personal information, including credit card details, remains private and secure. Ocha Matcha will not rent or sell your e-mail address or personal details for any reason. We treat customer confidentiality with the highest priority. By registering your information with us, you consent to Ocha Matcha sending correspondence regarding the website and our stores to the e-mail address that you have registered. If you have registered to receive email newsletters from us, you can remove your email address from our list at any time by using the links in the emails we send you to log onto your account to change your preferences. Alternatively, you may e-mail firstname.lastname@example.org to request removal. Please include your e-mail address along with your full name and we will remove you from our mailing list. Please allow 7 working days for the full removal process to take place. Ocha Matcha complies with the standards, procedures and requirements detailed in the Data Protection Act.
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.