Privacy Policy

Privacy policy

Ocha Matcha ("Ocha Matcha", "we", "our", "us") and its subsidiary companies respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. Ocha Matcha and the Ocha Matcha logo are registered trademark of Ocha Matcha.

Why we collect customer information

Ocha Matcha collects customer information to communicate with our customers about our brand, products, services and promotions. We collect information including your name, e-mail and postal address that you provide to us when you register. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Ocha Matcha recognizes that it must maintain and use customer information responsibly.

Other information we collect through our website

As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

Opt in and opt out provision

When you register, we will provide a link to the Privacy Policy and consent button for the collection of your personal data. At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out link so that you can opt-out of that particular mail shot. Simply follow the indications in the e-mail. It is not the Company's current policy to share its customers' personal details with third parties other than as stated herein.

Should you choose to have your name and personal data removed from our database all together, you can do so by sending an email to hello@ochamatcha.co.uk or by writing to us at:

Ocha Matcha, 838 Kenton Lane, Harrow, London HA3 6AG

Security

Ocha Matcha utilises the latest Secure Server Software (SSL) to ensure that all personal information, including credit card details, remains private and secure. Ocha Matcha will not rent or sell your e-mail address or personal details for any reason. We treat customer confidentiality with the highest priority. By registering your information with us, you consent to Ocha Matcha sending correspondence regarding the website and our stores to the e-mail address that you have registered. If you have registered to receive email newsletters from us, you can remove your email address from our list at any time by using the links in the emails we send you to log onto your account to change your preferences. Alternatively, you may e-mail hello@ochamatcha.co.uk to request removal. Please include your e-mail address along with your full name and we will remove you from our mailing list. Please allow 7 working days for the full removal process to take place. Ocha Matcha complies with the standards, procedures and requirements detailed in the Data Protection Act.

How we use cookies

A cookie is a small data file that is temporarily stored by your browser on your computer's hard drive. The Ocha Matcha website uses a number of cookies to operate. The website uses cookies to help Ocha Matcha gather information on website usage so we can offer you a better service and an improved browsing and shopping experience. We collect personal information from you every time you email or text us, use the forums or buy any of our products. We also use 'cookies' to identify you when you visit our website which helps us to build a profile of you and to offer you a better service.

Safeguarding your personally identifiable information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Your consent

By visiting www.ochamatcha.co.uk, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.